Reply to Customers Directly from Linear
As developers, we spend most of our day in Linear. It's where we plan, track, and ship features. So why should we have to jump to a separate portal just to respond to customer feedback?
The Problem with Traditional Feedback Tools
Most public feedback tools create a disconnect between your development workflow and customer communication:
- •Constant context switching - Jump to another app, find the issue, respond, then jump back
- •Delayed responses - Because it's extra effort, customer messages pile up
- •Lost context - The feedback lives in one place, your work in another
- •Friction kills engagement - When responding is hard, developers stop doing it
Stay Where You Already Work
With OpenIssue, customer comments appear directly in your Linear issues. When someone posts feedback on your public board, it syncs to the corresponding Linear issue automatically.
How It Works
- A customer submits feedback
- OpenIssue creates or syncs it to your Linear issue
- You see the comment in Linear and respond right there (with [public] tag, so that you can also have private notes)
- Your response appears on the public board
No extra tabs. No separate logins. No context switching.
Why This Matters
When responding to customers is as easy as adding a comment in Linear. Your team stays engaged with the community without breaking their flow.
For us this has created faster responses, happier customers, and developers who actually enjoy engaging with their community.