Understanding Your Community with Analytics
•OpenIssue Team
Numbers tell stories. OpenIssue helps you understand how your community engages with your public board.
Engagement Metrics That Matter
Focus on signals that inform decisions:
Vote Distribution
- •Which issues get the most votes?
- •Are votes concentrated or spread across many items?
- •Do certain categories get more engagement?
Submission Patterns
- •How many new issues come in weekly?
- •What times see the most activity?
- •Which submission forms are used most?
Traffic Sources
- •Where do visitors come from?
- •Which social platforms drive engagement?
- •Do QR codes bring in submissions?
Finding Patterns
Look for trends over time:
- •Rising interest - Issues gaining votes quickly
- •Seasonal patterns - Activity spikes around releases
- •Category trends - Shifting priorities in your community
Acting on Insights
Data should drive action:
Prioritization
High-vote issues deserve attention. But also notice:
- •Recent vote velocity (momentum matters)
- •Comment activity (engaged discussions)
- •Submitter types (paying customers vs prospects)
Communication
Share insights with your community:
- •"This feature got 200 votes - we're building it!"
- •"Based on your feedback, we're focusing on X"
- •Monthly roundups of what shipped and what's next
Resource Allocation
Understand where to invest:
- •Which features generate the most interest?
- •What categories need more attention?
- •Are there underserved user segments?
Privacy-Respecting Analytics
Track what matters without compromising user trust:
- •Aggregate data over individual tracking
- •No personally identifiable information shared
- •Transparent about what you collect
Combining Data Sources
Your public board is one input. Combine with:
- •Support ticket trends
- •In-app analytics
- •Sales conversations
- •Customer interviews
The fullest picture comes from multiple sources.