Turning Feature Requests into Happy Customers
Every feature request is a customer telling you what they need. OpenIssue helps you capture and organize this valuable feedback.
The Feature Request Challenge
Without a system, feature requests get lost:
- •Buried in email threads
- •Scattered across support tickets
- •Forgotten in Slack messages
- •Lost in social media comments
You need a single place where all feedback lives.
Centralize Your Feedback
Point all channels to your public board:
- •Add submission links to your support responses
- •Include QR codes on physical materials
- •Share your board link on social media
- •Embed submission forms in your app
When users know where to submit ideas, you capture more of them.
Let Users See Existing Requests
Before submitting, users can search your board:
- •Find if their idea already exists
- •Vote on existing requests instead of duplicating
- •Add comments with their specific use case
- •See what's already been shipped
This reduces duplicates and concentrates votes on popular ideas.
Organize by Category
Use Linear labels to categorize requests:
- •Feature requests - New functionality
- •Improvements - Enhancements to existing features
- •Bugs - Things that need fixing
- •Questions - Support inquiries
Filter your public board by category to focus discussions.
The Feedback Loop
Close the loop with your submitters:
- User submits a request
- You review and publish it
- Community votes and comments
- You update status as you work on it
- User gets notified when it ships
Email notifications keep submitters engaged throughout the process.
From Request to Reality
High-vote requests signal real demand. When you ship a popular feature:
- •Update the issue status to Done
- •Voters see their input mattered
- •Submitters become advocates
- •Your community grows stronger
Every shipped request builds trust with your users.