The worst part of submitting feedback? The silence. You report a bug or request a feature, and then... nothing. Did they see it? Are they working on it? Is it done?

OpenIssue fixes this with automatic customer notifications.

Notify Customers When Status Changes

When you move an issue in Linear, the customer who submitted it gets notified automatically.

Customers feel heard and stay informed without you lifting a finger.

Ask Follow-Up Questions

Sometimes you need more information. Maybe the bug report is missing steps to reproduce, or the feature request needs clarification.

With OpenIssue, you can respond directly from Linear and the customer receives your question via email. They can reply, and the conversation continues seamlessly.

The Flow

Customer submits an issue
You see it in Linear and need more details
You add a comment in Linear
Customer receives an email with your question
They respond on your public board
You see the response in Linear

No back-and-forth asking "what's your email?" No separate support tools.

Why Customers Love This

•No more wondering - They know exactly where their request stands
•Feel valued - Automatic updates show you care about their input
•Easy to respond - Questions come to their inbox, not buried in some portal

Why You'll Love This

•Fewer "any update?" messages - Customers already know the status
•Better feedback quality - Easy to ask clarifying questions
•Stronger community - Engaged customers become advocates

Build Trust Through Transparency

Every notification reinforces that you're listening and acting on feedback. That builds the kind of trust that turns users into loyal customers.

Start notifying your customers →