Canny vs OpenIssue: Which Feedback Tool Is Right for You?
Canny is one of the most well-known customer feedback tools. OpenIssue takes a different approach — built specifically for teams that use Linear. Here's how they compare.
Linear Integration
Canny offers a Linear integration that syncs feedback posts to Linear issues. It works, but Canny is the primary system — Linear is a secondary destination.
OpenIssue is built around Linear. Your Linear workspace is the source of truth. The public board is a view of your Linear issues, not a separate system. Changes in Linear sync to the board in real time. Replies from Linear reach users directly. There's no second system to maintain.
If your team lives in Linear, OpenIssue means zero context switching.
Customization
Canny offers branding options but maintains its own visual framework. Your board looks like Canny with your colors applied.
OpenIssue offers full theme customization — colors, fonts, logo, and layout. You can use a custom domain so the board feels native to your product. Users see your brand, not a third-party tool.
Pricing
Canny starts at $79/month for the Starter plan with limited features. Growth plans start at $359/month. Enterprise pricing goes higher.
OpenIssue offers a simpler pricing model starting at €29/month with full features including custom themes, voting, submissions, email notifications, and unlimited boards.
Feature Comparison
| Feature | Canny | OpenIssue |
|---|---|---|
| Linear integration | Sync integration | Native, real-time |
| Custom branding | Limited | Full themes + custom domains |
| Community voting | Yes | Yes |
| Issue submissions | Yes | Yes |
| Email notifications | Yes | Yes |
| Reply from Linear | No | Yes |
| Changelog | Yes | Yes |
| Starting price | $79/month | €29/month |
When to Choose Canny
Canny is a good fit if you don't use Linear, need built-in user segmentation, or want a standalone feedback platform that works across multiple issue trackers.
When to Choose OpenIssue
OpenIssue is the better choice if your team uses Linear and wants a public board that syncs natively. You get deeper integration, more customization, and lower pricing.