How Cybersecurity Companies Use OpenIssue for Product Feedback

Cybersecurity companies face a paradox: they need user feedback to build better security tools, but their users are deeply cautious about sharing information publicly. A public board with the right controls resolves this tension.

What Cybersecurity Users Request

Security professionals give precise, technical feedback:

• "Add SAML SSO with custom IdP support"
• "Support SIEM integration via syslog"
• "The vulnerability scanner misses CVE-2026-XXXX class issues"
• "Add role-based access control with custom permission sets"
• "Support compliance report generation for SOC 2"

This feedback is highly actionable — security users know exactly what they need and why.

What to Keep Off the Public Board

Cybersecurity public boards require strict curation:

• Vulnerability reports — Never public until patched. Use private channels.
• Detection logic — How your product identifies threats is proprietary
• Customer-specific configurations — Deployment details, network topologies
• Evasion techniques — Anything that could help attackers

Keep these in private Linear projects. Show only feature requests, integration requests, and UI improvements publicly.

What Works Well on a Public Board

Safe categories for a cybersecurity public board:

• Integration requests — SIEM, SOAR, ticketing, cloud provider support
• Dashboard improvements — Visualization, reporting, export capabilities
• Workflow features — Alert routing, automation, team collaboration
• Compliance support — Framework-specific report templates
• Platform improvements — Performance, API access, documentation

Why Security Teams Value Transparency

Despite their caution, security professionals appreciate transparent vendors. A public board that shows active development, responsiveness to integration requests, and consistent shipping signals a vendor that takes their product seriously. In an industry where trust is everything, that signal matters.

Building Credibility with Security Buyers

Security tool purchases involve CISO-level approval and vendor risk assessments. A public board that demonstrates:

• Active maintenance and rapid bug fixes
• Community-driven prioritization
• Consistent feature delivery

strengthens your position in security vendor evaluations where responsiveness and product health are key criteria.