Turning Feature Requests into Happy Customers
Every feature request is a customer telling you what they need. OpenIssue helps you capture and organize this valuable feedback.
The Feature Request Challenge
Without a system, feature requests get lost:
- Buried in email threads
- Scattered across support tickets
- Forgotten in Slack messages
- Lost in social media comments
You need a single place where all feedback lives.
Centralize Your Feedback
Point all channels to your public board:
- Add submission links to your support responses
- Include QR codes on physical materials
- Share your board link on social media
- Embed submission forms in your app
When users know where to submit ideas, you capture more of them.
Let Users See Existing Requests
Before submitting, users can search your board:
- Find if their idea already exists
- Vote on existing requests instead of duplicating
- Add comments with their specific use case
- See what's already been shipped
This reduces duplicates and concentrates votes on popular ideas.
Organize by Category
Use Linear labels to categorize requests:
- Feature requests - New functionality
- Improvements - Enhancements to existing features
- Bugs - Things that need fixing
- Questions - Support inquiries
Filter your public board by category to focus discussions.
The Feedback Loop
Close the loop with your submitters:
- User submits a request
- You review and publish it
- Community votes and comments
- You update status as you work on it
- User gets notified when it ships
Email notifications keep submitters engaged throughout the process.
From Request to Reality
High-vote requests signal real demand. When you ship a popular feature:
- Update the issue status to Done
- Voters see their input mattered
- Submitters become advocates
- Your community grows stronger
Every shipped request builds trust with your users.