UserVoice vs OpenIssue: Which Feedback Platform Fits Your Team?
UserVoice is one of the oldest customer feedback platforms on the market. OpenIssue takes a different approach — purpose-built for teams that use Linear. Here's how they compare.
Approach and Philosophy
UserVoice is an enterprise feedback management platform. It's designed for large organizations that need internal feedback portals, advanced analytics, and NPS integration. It's a standalone system with its own dashboard, workflows, and reporting.
OpenIssue is built around Linear. Your Linear workspace is the source of truth — the public board is a real-time view of your issues. No separate dashboard to manage, no context switching.
Linear Integration
UserVoice offers integrations with various project management tools but isn't built around any single one. If you use Linear, feedback flows through UserVoice first and then gets pushed to Linear as a secondary step.
OpenIssue treats Linear as the primary system. Submissions create Linear issues directly. Status changes sync in real time. You can reply to users from Linear without opening another tool.
Pricing
UserVoice doesn't publish pricing openly — plans start in the hundreds of dollars per month and require a sales conversation for enterprise tiers.
OpenIssue starts at €29/month with all features included: custom themes, voting, submissions, email notifications, changelog, and unlimited boards.
Feature Comparison
| Feature | UserVoice | OpenIssue |
|---|---|---|
| Linear integration | Generic push | Native real-time sync |
| Reply from Linear | No | Yes |
| Custom branding | Limited | Full themes + custom domains |
| Community voting | Yes | Yes |
| Internal portals | Yes | Board-level control |
| NPS surveys | Yes | No |
| Changelog | No | Yes |
| Starting price | Contact sales | €29/month |
When to Choose UserVoice
UserVoice fits if you're an enterprise with complex feedback routing needs, require internal-only portals for different departments, or want built-in NPS surveys alongside feedback management.
When to Choose OpenIssue
OpenIssue is the better choice if your team uses Linear, wants a lightweight public board that syncs natively, and values simplicity and transparent pricing over enterprise complexity.